Help & FAQ

1. What kind of products does Luxsian sell?

We bring you the latest trending and problem-solving products at unbeatable prices, adding both style and value to your everyday life.

2. Do I need an account to place an order?

No, you can check out as a Guest. However, creating an account helps you track orders and manage returns easily.

3. Are your products authentic?

Yes, all products listed on Luxsian are 100% genuine and sourced responsibly.

4. Is there any age restriction to shop?

Yes, you must be 16 years or older to shop on Luxsian.

5. How long does it take to process an order?

Orders are usually processed within 1–2 business days.

6. When will I receive my order?

Delivery typically takes 5–7 business days after dispatch, depending on your location.

7. Do you offer free shipping?

Yes, We offer free shipping on all orders across India, whether prepaid or Cash on Delivery (COD). No minimum purchase is required, and no additional charges apply.

8. Can I track my order?

Yes, you’ll receive tracking details via Email & SMS, and you can also check the Tracking Page on our website.

9. Do you ship outside India?

Currently, we ship only within India.

10. What payment methods do you accept?

We accept UPI, Credit / Debit Cards, Net Banking, and Cash on Delivery (COD).

11. Is there any extra charge for COD orders?

We do not charge any extra fees for any payment method

12. What is your return policy?

Our return policy allows you to return or exchange your item within 3 days of receiving it. For more information, please visit our Returns and Refund page.

13. Who pays for return shipping?

Customers pay a fixed ₹100 return shipping fee.

14. How long does it take to get a refund?

Refunds are processed to your original payment source (or bank account for COD orders) within8–15 business days after approval.